Important Contact Information For Wilmington Residents During Storm Events

Below is information from the Town of Wilmington:

Important Contact Information During Storm Events

Downed electrical lines should be reported immediately to 911 for public safety.

RMLD: Power outages, however, should be reported to the normal Reading Municipal Light Department’s hotline at 781-942-6598.

NATIONAL GRID: Residents and businesses should report all outages to the Customer Service or Outage Reporting hotline for National Gas Customer Service at 800-640-1595. Every phone call received is logged into their outage tracking system.

VERIZON: Customers can contact Verizon at 1-800-VERIZON (1-800-837-4966) or online at to report any service-related issue. Small business customers can visit Medium business and enterprise customers should contact their regular customer service centers or account teams, as needed. Enterprise customers can also access the Enterprise Center at


  • All emergencies should be directed to 911.
  • The Police Non-Emergency phone line is 978-658-5071.
  • The Fire Non-Emergency phone line is 978-658-3346.
  • The Public Works phone line is 978-658-4481.

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