Casella Is Struggling To Keep Up With Bulky Item Pick-Up Requests Due To 200% Increase Since COVID-19 Began

Below is an announcement from the Town of Wilmington:

WILMINGTON, MA — There has been a substantial increase in requests from residents to have bulky items removed by Casella. Historically the number of items scheduled for pick up has been between approximately 50-100 bulky items per week. Since the Covid-19 shut down in March, these requests have increased to between 150 – 300+ per week. The number of trucks assigned to Wilmington and associated cost was based upon data provided in December of 2019 (pre-COVID) as part of the solicitation for a new solid waste collection vendor. This unforeseen increase in materials has unfortunately put a burden on Casella, causing a significant delay in scheduling pick up dates. A modest decrease in the number of requests are beginning to trend and there are indications that quantities of bulk items for collection will be back to a more manageable volume soon.

Casella has reported an excessive amount of stops where the items are not at the curb for pick up on the scheduled date. This is valuable time that the trucks could be picking up at other locations. Please remember to have your bulky items placed curbside on the day that you are scheduled for. If for some reason you need to cancel your pick-up, please do so by calling Casella at 1-800-CASELLA as soon as possible in order to make room for another appointment.

Casella is working earnestly to catch up and we appreciate your patience and understanding during these unprecedented times. Please feel free to visit the Town’s website for more trash and recycling information:

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