BUSINESS BRIEF: Assisting Hands Of Wilmington Awarded 2024 “Leader in Experience” By Home Care Pulse

Below is a press release from Assisting Hands of Wilmington:

WILMINGTON, MA — Assisting Hands of Wilmington recently announced that it received this year’s distinguished “Leader in Experience” Award by Home Care Pulse, the leading firm in quality assurance for private duty home care. The “Leader in Experience” Award is awarded to the top 15% of private duty home care agencies across the country, who consistently ranked among the highest in overall satisfaction metrics assessed by Home Care Pulse. As a “Leader in Experience,” Assisting Hands of Wilmington represents a top performer in the national home care industry.

This accomplishment also shows Assisting Hands of Wilmington’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Assisting Hands clients were polled each month by Home Care Pulse to rate the care they received through personal phone interviews. These client satisfaction ratings were factored into Assisting Hands’ overall ranking over a 12-month period. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Assisting Hands management team set goals to reach the highest level of excellence possible.

“From the start of our business, providing high quality home care is what our company has been based upon,” said John Benchoff, owner of Assisting Hands of Wilmington.

Assisting Hands of Wilmington also earned the “Provider of Choice” designation from Home Care Pulse in 2024, 2023 and 2022 which acts as a guide to help consumers choose the best home care agency in their area.

Additionally, Assisting Hands of Wilmington earned the “Employer of Choice” award in 2024, 2023 and 2022 which acts as a guide to help caregivers choose the best home care agency in their area. Performance is evaluated based on factors such as staff training, communication, caregiver performance, caregiver morale, response to problems, likeliness to recommend, and overall quality care.

“Our goal at Home Care Pulse is to help agencies reach their goals and deliver the best home care possible, and so it’s very rewarding to us to recognize Assisting Hands of Wilmington as a ‘Leader in Experience.’ We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider,” commented Todd Austin, President of Home Care Pulse.

To find out more about Assisting Hands of Wilmington commitment to excellence, please visit http://www.assistinghandsbostonnorthshore.com or call 781-400-8880.

About Assisting Hands of Wilmington

Assisting Hands of Wilmington was founded in 2018 and provides high quality, non-medical home care. They specialize in caring for clients with, spinal cord injuries, stroke, Alzheimer’s disease, dementia, Parkinson’s Disease, cancer, and 24×7 care.

About Home Care Pulse

Home Care Pulse was founded in 2008 and specializes in research and quality assurance for the private duty home care industry. Their primary focus is measuring client and employee satisfaction for home care agencies. Annually, Home Care Pulse conducts the largest and most trusted national study on the private duty home care industry. Home Care Pulse uses research and benchmarking to help agencies improve quality, increase client satisfaction, drive employee loyalty, and grow their businesses. For more information, visit www.homecarepulse.com.