The Town of Wilmington is looking for a temporary part-time desktop support technician. The position has the possibility of becoming a permanent full-time position. The job listing was recently posted on the town’s website late last week. Read it below (or HERE). The application form can be found HERE.
Desktop Support Technician
Reporting To: Director of Information Technology
Wages: $15 to $20 per hour
Hours: 18 hours per week, scheduled between Monday and Friday. This position has the potential for full-time status within six months.
Location: Various
Application Deadline: August 26, 2015
Definition
The Desktop Support Technician provides a single point of contact for end-users to receive support and maintenance within the town’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and related equipment in a timely and accurate fashion to ensure optimal workstation performance.
Essential Functions
Working under the direction of the Director of Information Technology, perform the following functions:
- Install, configure, and maintain desktop computers, peripheral equipment, and software within established standards and guidelines.
- Diagnosis problems identified by end-users, develop and implement solutions as appropriate or as guided to resolve problems. Using vendor support contacts and other resources diagnosis and resolve technical problems with desktop computing, peripheral equipment, and desktop software.
- Utilizing a support request/work ticket system, provide timely and respectful communication with endusers regarding their support requests, accurately and thoroughly document steps or actions taken and any additionally relevant information associated with request, resolve and close out support request tickets when the matter is resolved.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
- Train and orient town staff on use of hardware and software.
- Assess functional needs of end-users, develop and make recommendations for specifications for equipment and software purchases.
- Update and maintain inventories including computer inventory, surplus equipment inventory, and license inventories.
- Support testing and deployment of new applications and systems.
- Identify, propose, and assist with the implementation of policies, procedures, guidelines and standards that improve the effectiveness and efficiency of the Department.
Minimum Qualifications
- Associate’s Degree in Computer Science or related field and 5 years of experience supporting end-users, or equivalent combination of education, certification or experience.
- Ability to respond to after-hours support needs for critical systems and routine system maintenance.
- Excellent verbal and written skills required.
- Ability to be self-motivating and independent, able to manage and prioritize workload with general direction from supervisors, ability to complete assignments and support-requests in a timely manner.
- Ability to be equally effective working on a team and working independently.
- Ability to learn and quickly comprehend new concepts with strong judgment and decision-making skills.
Job Environment
Work is generally performed inside a building. Work environment is characteristic of an office environment, with even walking surfaces. Noise levels vary and include telephone rings, sirens, intercom calls, and office environment noises. Exposure to protected information may exist.
Physical Requirements
The work is generally of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Frequently required use hands to finger, handle, or feel objects; reaches with hands and arms, bends, stoops, kneels, and/or crouches. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. Required to lift and carry equipment and supplies weighing up to 50 pounds. This position requires the ability to operate a keyboard, computer mouse, telephone, copier, and other standard office equipment.
To Apply:
Submit resume and cover letter, or completed application to:
Town Manager’s Office
Attn: Assistant Town Manager/Director of Human Resources
121 Glen Road
Wilmington, MA 01887
or via email at:
jobs@wilmingtonma.gov
If submitting by email please use “Position: Desktop Support Tech TEMP” in the subject Resume and cover letter may be attached as a PDF to the email. Please note, we will not reformat or fix formatting issues if sending electronically in a file type other than PDF.
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